We're here to help

Have a question about the app or your ride setup? Reach out any time — or find answers in the FAQ below.

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Email Support

Send us an email and we'll get back to you as soon as possible. Response time is typically within 1–2 business days.

[email protected]
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Privacy Questions

Questions about data, privacy, or your rights? Read our privacy policy or contact us with specific concerns.

Read Privacy Policy →

Frequently Asked Questions

Can't find your answer? Email us at [email protected]

How do I change the language?
Open the app and tap Settings, then select Language. You'll see a list of all supported languages — tap one to switch instantly. Where Am I supports English, Spanish, German, French, Icelandic, Norwegian, Swedish, Danish, and Dutch. Your choice is saved automatically and remembered every time you open the app.
Why am I not seeing certain points of interest?
Points of interest are updated automatically when your device has an internet connection. If you're riding through an area with limited or no coverage, some POIs may not be visible until the app syncs. Previously loaded POIs are cached locally and will still appear even offline. Try refreshing the list when you regain connectivity.
Does the app work offline?
Yes. Where Am I is designed to work with limited or no connectivity — which is common on remote roads and mountain passes. Core features — including all emergency tools and previously cached local information — remain available offline. You can access emergency numbers, view saved POIs, and use the app in your chosen language without any internet connection.
How often does the app update its content?
The app checks for new content and improvements automatically in the background, whenever a connection is available. You don't need to do anything — the app handles updates silently. There's no need to manually refresh or reinstall the app to get the latest information.
Do I need to create an account?
No. Where Am I requires no account, no sign-up, and no login. You install it, open it, and it works. Your language preference and cached data are stored locally on your device — not on any server.
What emergency numbers does the app show?
The SOS tab gives you a one-tap button to call 112 (the international emergency number). It also shows the nearest hospitals, police stations, fire stations, and pharmacies based on your GPS location, lets you share your exact location via SMS or WhatsApp, and includes step-by-step first-aid instructions for motorcycle accidents.
Is my location data shared or stored?
No. Where Am I does not collect, store, or transmit your location data to any server. The app may use your device's location to show nearby points of interest — but this is processed entirely on your device and never sent anywhere. See our Privacy Policy for full details.
Which devices and Android versions are supported?
Where Am I is designed for Android devices running Android 8.0 (Oreo) or later. The app is optimized for modern smartphones and tablets. iOS support is not currently planned, but may be considered in the future.
How does the Trip Logger work?
Open the Trip Logger tab and tap the start button to begin recording. The app tracks your GPS position in the background (even with the screen locked), displaying a live speed gauge and distance counter. When you stop, the ride is saved to your device. All ride data stays on your device only — it is never uploaded anywhere. You can view, share, or delete individual rides from the ride history screen.
How do I report a bug or request a feature?
Email us at [email protected] with a description of the issue or your idea. We read every message and genuinely appreciate feedback — it helps make the app better for everyone.
Does Where Am I have any ads or in-app purchases?
No. Where Am I is completely free, contains no advertisements, and has no in-app purchases. There are no premium tiers, subscriptions, or hidden costs of any kind.
How do I use the emergency tools?
Tap the SOS / Emergency tab at the bottom of the app. You'll find a one-tap button to call 112 (international emergency), a list of the nearest hospitals, police stations, fire stations, and pharmacies, a location sharing tool (SMS or WhatsApp), a torch / flash screen for signalling, and step-by-step first-aid instructions for motorcycle accidents. The SOS tab is always accessible, even when the rest of the app is offline.
Can I use Where Am I without enabling location / GPS?
Yes. Location permission is entirely optional. Without it, the app displays curated points of interest for the region you have selected in Settings rather than automatically showing nearby places. All other features — emergency numbers, language switching, and offline content — work fully without location access.
How do I update the app to the latest version?
Where Am I updates are delivered through the Google Play Store. If you have automatic updates enabled, your device will update the app in the background. Otherwise, open the Play Store, search for Where Am I, and tap Update if one is available.
Will reinstalling the app delete my settings?
Uninstalling Where Am I clears locally cached content and your language preference. After reinstalling, simply open Settings and choose your preferred language again — the app will re-cache local content the next time you're connected to the internet. No account or backup is required.
What is Where Am I's battery and data usage?
Where Am I is designed to be lightweight. It does not run continuous background services or use push notifications, so battery impact is minimal. Data usage is limited to occasional background syncs when new content is available — typically a few kilobytes per update. No data is consumed when you're using cached content offline.